Octa Voice picks up on the first ring, books the appointment, answers the FAQ, and hands off to a human when it matters — across voice, chat, SMS and WhatsApp.
Every conversation across every channel goes through the same AI, the same knowledge base, the same routing rules. Configure it once. Ship it everywhere.
Deepgram Nova-3 STT + Cartesia Sonic-2 TTS. First voice frame in under 500ms. Real barge-in support, so callers can talk over the AI without waiting.
Speaks Spanish, Arabic, Mandarin, and 13 more. Detects the caller's language automatically, no config.
Not a chatbot bolted to a voice bot. One knowledge base. One routing engine. One place to make a change.
When the AI can't finish the job, escalate to a human agent with the right skill, in the right queue, with full context. Supervisors can whisper or barge into any call.
Book straight into the calendar. Pull patient records from Epic. Charge card-on-file. All native.
Bearer keys, versioned endpoints, webhook events. Wire the AI into your CRM in under an hour.
See the docs →Tap the mic, ask about booking an appointment, and hear Aria answer in real voice. Or switch to the chat tab to type. Or watch a live translation. Or see the contact center simulate a call in real time.
We scrape your services, hours, staff, policies, FAQs. The AI builds a knowledge base and a system prompt automatically. You can edit anything.
Grab a US or toll-free number from the pool in one click, or point your existing DID at us via SIP. Bring your own Twilio, or use ours.
Ring your number from your phone. The AI picks up. Every call gets a Claude-generated summary, sentiment score, and searchable transcript in your dashboard.
"We used to lose 30% of after-hours calls to voicemail. Octa Voice books them straight into our calendar now. Same-week appointments went up 22%."